Directorio General

David,you are making a great point. Knowledge Management iintiatives cannot succeed if they are only owned and executed by Knowledge Management leaders, no matter how passionate, committed and KCS-empowered they are. The battle for success of KM is a battle for the hearts and minds of the frontline managers. One approach that worked for me was to help them understand how this new initiative will help them in their daily lives of managing a support team. They will help their employees feel more competent, they will deliver better support to the customers, they will have better visibility inti top issues so that they can be fixed faster, they can me more productive in their daily work with easy access to process documentation, and so on